If you’re having trouble watching videos in your Firefox browser, i.e. it keeps freezing and stopping, here are a few quick steps to help teach you how to fix flash player freezes in Firefox.
1. First, check to see that you have the most recent version of Firefox installed. Some videos are more compatible with the new version. If you do not have the most recent version, you can download it here: https://mozilla.org/firefox/channel/#firefox. After you have downloaded and installed the newest version, restart your computer and then try watching a video in your Firefox browser. The problem will likely be resolved however, if you are still having issues, move on to step 2.
2. If installing the newest version of Firefox did not stop your video from freezing, you may need to disable the graphics hardware acceleration in Firefox. It’s a fairly simple process:
- Start by clicking on the Firefox button in the upper left-hand corner of the screen. From there, click on “Options”. If you’re screen isn’t showing a Firefox button, you’ll need to go to Tools>Options.
- Once you’re in Options click on “Advanced” and then select “General“.
- Scroll down until you see “Use hardware acceleration when available.” The box next to this should be checked. Click on it to uncheck it and turn off the option.
- Restart your computer, making sure you save any work you have open beforehand. Once your computer has restarted, open a new Firefox window and try watching a video. The issue should be solved at this point. Occasionally, this does not fix the problem and, if this happens, you’ll need to move on to step 3.
3. If you’re still experiencing the problem, you may need to update your graphics card driver. There are a few different ways you can do this. If you’re not sure what type of graphics card you have, you can find out by checking Firefox’s about:support Troubleshooting page.
- Once you know your graphics card manufacturer, you can check on-line for updates. If you find any available, download and install them. You will likely have to restart your computer in order for the changes to take effect.
- Sometimes your computer system will include an option to update your drivers. You will need to go to your start menu and search for the option. Generally searching “update drivers” will get you to the correct option. If you do not have this option on your computer, you may need to move on to the next step.
- If you don’t find any updates and your computer does not allow you to update your drives, you can try downloading a generic graphics card driver from your graphics card manufacturer’s website. Again, once it has been installed you will need to restart your computer. (You may experience issues with generic drivers due to your computer’s customization by the manufacturer.)
At this point you should be watching videos in your Firefox browser like a champ! If for some reason you are still experiencing issues, you can find more information on how to fix flash player freezes in Firefox here: https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration