The first thing you need to know when trying to find out how to fix the Google Chrome Flash Player crash is how the browser actually works. Unlike other popular web browsers, Chrome has a built-in Flash Player that gets updated with the browser itself. If you have other browsers installed, then you might also have the standalone version of Flash Player installed to your OS (operating system). The most common problem is that the two versions develop conflicts between them and you get the following error message: “The following plug-in has crashed: Shockwave Flash”.
Using the ‘about:plugins’ Command
Open up Google Chrome and type about:plugins into the address bar. In most cases, Adobe Flash Player should be the first item in the list that opens up. Click “Details” in the right-side corner. You’ll notice that the Flash Player plug-in has two files: the first is the one built into Chrome, the second is the one installed on your OS.
To fix the problem, the first thing you can do is disable the first one, the Shockwave Flash installed into Chrome and let the OS Flash take over. Simply click “disable” for the first file, restart Chrome and you should be fine.
Make sure you’ve disabled the one in the Chrome AppData folder, not the system Flash (usually located in the Windows folder). Alternatively, if this doesn’t fix the problem, you can disable the system Flash instead and leave the Chrome built-in version alone.
If this doesn’t work for you, then the OS Flash Player might be outdated. Visit the Adobe Flash Player page. There you’ll be notified whether or not a newer version is available. Download and install it and try visiting the website which caused Flash Player to malfunction in Chrome.
Using the ‘chrome://conflicts’ Command
As with the first command, simply enter chrome://conflicts into the address bar. A list of all Chrome modules will be displayed and, if there’s a conflict somewhere, you’ll be notified within that list. If a conflict is present, you can click the “Learn more” link and get details on how to resolve it – it’s usually done by uninstalling a certain software option from your system. You need to always keep in mind that there might be conflicting software on your computer, preventing certain applications from working properly and Chrome is no exception.
How to Fix Google Chrome Flash Player Crash if the Methods Above don’t work?
If neither fix works, then you’ll have to install another browser if you haven’t got one already. Check the page which caused Chrome to crash with the other browser and see if it crashes too. If not, the problem might be with your Chrome installation. Uninstall Google Chrome and reinstall it and check whether or not it works now.
Another method you can use is to determine for yourself if any Chrome extensions might be conflicting with the Flash player. To do this, run Chrome in Incognito Mode (press Ctrl+Shift+N). Visit the website which was causing the trouble. If it works in incognito mode, then certain extensions you installed might be the problem. Type chrome://extensions in the address bar and disable them all, then start enabling them back, one by one to determine which of them is causing the conflict.